Full job description
Sport Operations Assistant (Fitness Instructor) – Level 2a
Location: Jubilee Sports Campus
Salary: £12.63 per hour
Interview Date: To be confirmed
Start Date: ASAP after successful interview.
End Date: 01/08/2026
Location: Jubilee Sports Centre at Highfield Campus
Working Hours: Varied, Mostly weekend and absence cover
Job Purpose: The post holder is responsible for contributing to the operational running of our new sports and recreation facilities, by providing a high standard of customer service provision. To assist the users of the sports facilities to gain full benefit and enjoyment from their visit, ensuring participants’ safety is maintained.
The ideal candidate will be passionate about fitness, possess excellent interpersonal skills, and be committed to helping our members achieve their fitness goals.
Key Accountabilities / primary responsibilities
- To ensure customers can access the sports facilities safely for example conducting building checks, equipment checks and checking that they follow the displayed regulations regarding prevention of accidents and emergencies. 40 %
- To maintain the cleanliness of all areas of the facilities particularly gym equipment and including spillages and breakages. 25 %
- To champion our customer excellence model, providing the greatest quality of service. 20 %
- To support the vison of sport through meeting objectives and KPI’s set by the Fitness Supervisor/Operations Lead. Constantly being an ambassador for active and fitness lifestyles at the University of Southampton and listening to and escalating customer to improve quality standards.5%
- To comply with University policies, regulations and working practices. 5 %
- Any other duties that fall within the scope of the post as allocated by the Fitness Supervisor and Operations Team Lead.5 %
Essential Skills:
Qualifications, knowledge and experience
Skill level equivalent to achievement of NVQ2, GCSE or City and Guilds.
Level 2 Gym Instructor qualification
Member of the Register of Exercise Professionals Level 2 or equivalent
Experience of delivering fitness programmes
First Aid Qualification
Competent in the use of Microsoft Office packages
Planning and Organising
Able to carry out allocated prescribed tasks to the standard required, working to deadlines when necessary.
Problem solving and initiative.
Able to solve basic problems by following established practices and procedures
Management and Teamwork
Able to actively participate as part of a team
Able to maintain a positive outlook and show flexibility to new ideas and approaches, consistently achieving service standards.
Communicating and Influencing
Able to provide and obtain basic information and assistance.
Other skills and behaviours:
Able to apply a basic knowledge of the Department’s practices and procedures.
Display an awareness of customer needs.
Special requirements:
Willingness to learn and develop knowledge
Qualifications, knowledge and experience:
Relevant Fitness Qualification / NVQ Level 3 or equivalent
Experience of organising sports events and programmes
Indoor Cycling Qualification
Communicating and Influencing
Experience of interacting with customers
Other skills and behaviours:
Able to understand cultural diversity.
Ability to speak a second language.
The flexibility to work a shift pattern which includes evening, weekends, Bank Holidays and University closures and to cover absence.
- The flexibility to work at multiple sites where sports facilities are located.
- Undertake such tasks as are reasonably requested by the Student Services Management
- Work within the bounds of the University’s Confidentiality Policy
- Enhanced DBS Disclosure may be required at a later stage.
Please note that unfortunately we can not accept Certificate of Sponsorship (COS) for Casual Work at the University of Southampton
Job Type: Zero hours contract
Pay: £12.63 per hour
Expected hours: 6 – 12 per week
Benefits:
- Sick pay
Ability to commute/relocate:
- Southampton, Hampshire: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Application deadline: 01/08/2024
Expected start date: 02/09/2024
